If your transaction is declined because you have exceeded our internal bank daily card limit set on our cards, what will the decline message read?
When a transaction is denied by the limit authorization check […]
What type of transactions display in CardValet?
CardValet only shows the transactions that are performed with the […]
Why are Balance Inquiry transactions generated when cardholders log on to the CardValet app?
When a cardholder logs on to the CardValet application, a […]
A threshold limit of $50 has been set, but the user can fill gas in some stations for more than $50. Why?
CardValet controls are only invoked during authorization of a transaction. […]
A threshold limit of $50 has been set but the user cannot fill gas in some stations. Why?
Some merchant types will preauthorize the card for an amount […]
Does the app show recent transaction history?
Yes. The app shows last 50 card-based transactions posted within […]
When is the low balance alert generated?
CardValet updates the balance under two conditions: When the user […]
If a user sets multiple alerts and a transaction violates these alerts will the user receive a separate message for each alert?
No. The alerts are consolidated into one message. Example: if […]
How does a user turn off notifications at certain times, such as when the user is sleeping?
The user can set the Do Not Disturb time that […]
How do I turn on alert/control for an ATM transaction?
ATM transactions are categorized within Others merchant type.